1. Who We Are
Between Us is an English tutoring service run by Karolina, a UK-based English specialist. We are committed to protecting your privacy and handling your personal data with care.
2. What Information We Collect
We collect the following information when you interact with us:
- Contact Information: Name, email address, phone number
- Lesson Preferences: Your English level, learning goals, and preferred lesson times
- Communication: Records of emails, WhatsApp messages, and consultation notes
- Technical Data: IP address, browser type, and usage data via cookies
3. How We Use Your Information
We use your information to:
- Schedule and manage your English lessons
- Communicate with you about your bookings
- Send you lesson materials and resources
- Improve our tutoring services
- Comply with legal obligations
4. Legal Basis for Processing
We process your data based on:
- Contractual necessity: To provide you with tutoring services
- Legitimate interest: To improve our services and communicate with you
- Consent: For marketing communications (you can opt out anytime)
5. How We Store Your Data
Your data is stored securely in our systems. We retain your information for as long as necessary to provide our services and comply with legal obligations. You can request deletion at any time.
6. Sharing Your Data
We do not sell or rent your personal data. We may share your information with:
- Calendly: For booking consultations (their privacy policy applies)
- WhatsApp: For communication (their privacy policy applies)
- Google Analytics: For website analytics (anonymized data)
7. Your Rights
Under GDPR, you have the right to:
- Access: Request a copy of your data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data
- Restriction: Limit how we use your data
- Object: Object to processing of your data
- Portability: Transfer your data to another provider
To exercise any of these rights, please contact us at: polished.english.karolina@gmail.com
8. Cookies
We use cookies to enhance your experience on our website. These include:
- Essential cookies: For the Calendly booking widget to work
- Analytics cookies: Google Analytics to understand how visitors use our site
You can control cookies through your browser settings. For more details, see our Cookie Policy.
9. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or destruction.
10. Children's Privacy
Our services are suitable for children, but we collect parental/guardian contact information for students under 18. We do not knowingly collect data directly from children without parental consent.
11. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.
12. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us:
Email: polished.english.karolina@gmail.com
Phone: +48 888 400 705
Instagram: @polished_english_karolina